Ebike Battery Shipping
1. All e-bike batteries will be produced once confirm order,they will be sent out within 7 days after the payment verification.
2. Delivery time depends on destination and other factors,if you have not receive the ebike battery more than 30 days please contact us.
3.Severl non-EU countries will not whole free, others countries will need to pay them by customers.
4. Our ebike battery free shipping countries include:
Austria, Belgium, Canada, Czech Republic, Denmark, France, Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Mexico, Netherlands, Poland, Singapore, Slovakia (Slovak Republic), Slovenia, South Korea, Spain, Sweden, Taiwan, Thailand, United Kingdom, United States, Vietnam,Russian Federation.
Following countries because of higher shipping cost will need customer bear a little shipping cost:
Australia, Switzerland, Finland, Norway, Portugal, Romania.
We provide 1 year warranty for all electric bike batteries.
Any battery with quality problem in one month we can return the money after you provid ethe proof.
After one month we can send BMS or cells to you for repair,or you can send it back to repair as well.
All our electric bicycle batteries with high quality cells and BMS, and they will be 100% tested before shipping.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services,please feel free to contact us BEFORE you leave negative feedback.It is impossible to address isues if we do not know about them.
Q: What type of this electric bike battery?
A: It is li ion battery,Chemical is Li(NiCoMn)O2.
Q: What is the difference between li ion battery,NI-MH battery and Lead acid battery?
A: Ebike Li-ion battery have longer cycle life,normal cyclelife is 600-800times, and also with light weight,small size, No memory effect,Nontoxic, environmental friendly.
Q: What kind of cells used on this electric bicycle battery?
A: Different capacity with different cells, we make the battery with original A grade Samsung,Panasonic,Sanyo,LG and high quality domestic cells,all can be customized as your requests.
Q: Do your e-bike battery come with charger?
A: All of our e-bike batteries come with charger.We have normal charger and fast charger.If you need fast charger please contact with us.
Q: Do your electric bike batteries come with BMS?
A: Yes, Our batteries all with SEIKO IC BMS, with stable performance.Which can protect the battery avoid short circuit,Overcharged,Overdischarge and Overcurrent.
Q: Do your electric bicycle batteries come with quality warranty?
A: Yes, we provide 1 year warranty for all electric bicycle batteries.
Q: What’s your delivery time?
A: Electric Bike Battery will be sent out within 7 days after confirmed order,shipping will cost 3-15days,it depend on quantity and which battery you need.
Q: Can you provide OEM and ODM service?
A: Yes, We are a professional Electric Bike Battery manufacture with factory, which produce all kind of high quality Ebike lithium batteries as customers’ requirements and designs, welcome to place OEM and ODM orders and visit our factory.
Do not immerse the battery in water or seawater, keep the battery stands by in a cool dry surrounding.
Does not use or leave the battery near a heat source as fire or heater.
Use the battery charger specifically for that purpose when recharging.
Do not reverse the position and negative terminals.
Do not connect the battery electrodes to an electrical outlet.
Do not discard the battery in fire or a heater.
Do not short-circuit the battery by directly connecting the positive and negative terminals with metal objects.
Do not transport or store the battery together with metal objects such as hairpins, necklaces, etc.
Do not strike, trample or throw the battery.
Do not directly solder the battery and pierce the battery with a nail or other sharp objects.